How can we help?

Get answers to common questions on all things on Audionotes.app

Audionotes is a customer first company. We are here at your service. For any queries, suggestions, issues or feature requests. Please reach out to us at hello@audionotes.app

Our standard response time is anywhere between 2–24 hours during weekdays.

Frequently asked questions about Audionotes

An AI note taker is a tool that records and transcribes conversations, then summarises them into clear, organised notes using artificial intelligence. It helps you focus on the meeting while your notes are created automatically.

AI meeting minutes save time by automatically capturing discussions, decisions, and action points. Instead of writing notes manually, you get a ready summary that keeps teams aligned and improves follow-ups.

Audionotes.app leverages advanced AI models, including OpenAI’s Whisper and other audio models, to transcribe, summarize, and process the text efficiently and accurately.

Our app captures audio input exclusively from your device’s microphone. We do not support recording audio from other sources, such as speakers.

Yes — Audionotes supports 80+ languages with industry-leading accuracy. See the full list and accuracy tiers on our supported languages page.

Audionotes delivers up to 95% transcription accuracy in clear, single-speaker audio under optimal conditions. Real-world accuracy varies with background noise, overlapping speech, accents, and recording quality. Read our full testing methodology for details.

We don’t provide refunds for paid subscriptions. We encourage you to try our free plan first to experience Audionotes and make an informed decision before upgrading. This way, you can ensure the features meet your needs before committing to a paid plan.

Our support team is readily available via email at hello@audionotes.app. We aim to respond to all inquiries within 24 hours during weekdays. Your success with Audionotes is our priority!

Your privacy is our top priority. Audio is processed by OpenAI (Whisper) and other AI providers under data-processing agreements that prohibit training on your content. We do not share your information with third-party services for marketing or analytics. Your notes are encrypted at rest and in transit, and remain confidential within your account.

No. While we use OpenAI’s models to power our AI features, we have explicitly opted out of data training programs. Your content remains private and is never used for AI model training purposes.

We offer flexible limits based on your needs: Free Plan: 1 minute per note Pro Plan: 6 hours/audio recording, 500 MB/file upload, 6 hours/YouTube video, 20,000 characters/text note, 10 MB/image

All recordings and transcripts created with Audionotes are encrypted and stored securely in your account. Notes are not shared with third parties or used for AI training, ensuring your meetings remain private.

Yes! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

Yes, for teams of 5 or more users, please contact us at hello@audionotes.app for custom enterprise pricing and features.

Audionotes works seamlessly across iOS, Android, Web, and Chrome extension. Your notes sync automatically across all devices.

You can delete your account and all associated data from the settings menu. If you need assistance, our support team is here to help.

Yes! We offer educational discounts and institutional licenses for schools. Contact us for details.